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Troubleshooting & fixes.

Answers to the issues people hit most often, from a stuck agent to login snags, performance, credits, and updates, plus how to report a bug.

Most issues clear up with a quick check below. If yours isn't here, the getting-started guide covers the basics, and support can help with the rest.

The agent won't start a task

The agent needs connectivity to our cloud service. Check your internet connection and any VPN or proxy, then try again. If it still won't start, restart the app. Confirm you're signed in, since a signed-out session can't run tasks.

The agent seems stuck on a page

Heavy, script-driven pages can take a while to settle. Use Pause, then Take over to nudge the page past the sticking point (dismiss a modal, scroll, or complete a step by hand), and hand control back so the agent resumes. See Permissions for how take-over works.

A login or credentials won't go through

Logins are gated for your safety, so the agent pauses and asks before signing in. Approve the prompt, or take over to enter credentials yourself, handy for two-factor codes and captchas, then hand back. Once you're signed in, the agent can continue on that site.

Results look incomplete or wrong

Tighten the prompt. Name the exact source, the outcome, and the format you want, and split a sprawling request into smaller focused tasks. The first-task guide shows what an effective prompt looks like. You can also review the plan before it runs and refine anything that looks off.

Performance is sluggish or memory use is high

The agent keeps state for active tabs, so many open tabs add up. Close tabs you're not using and end finished tasks. Restarting the app clears cached page state.

I ran out of credits, or a task cost more than expected

Tasks spend credits as the agent works, and longer, multi-step tasks cost more. Check your balance and plan on the pricing page, and keep tasks small and specific to control spend. Upgrade to Plus or Pro for a larger monthly allotment.

The app won't update

Make sure your firewall allows the updater to reach our servers, then retry from Settings, About, Check for updates. If it still fails, download the latest build from the download page and install over your existing copy. Your account and memory are preserved.

Reporting a bug

  1. 1Note what you asked, what you expected, and what happened instead.
  2. 2Capture the task's activity log, which shows the agent's exact steps.
  3. 3Include your platform, app version (Settings, then About), and the site involved if relevant.
  4. 4Send it to us from the contact page.

Still stuck? Contact support.